Returns Form

All goods are delivered with an unconditional 28-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at returns@hik9.com or ring us on 0161 660 5668 within 28 days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We also ask that you fill in our returns form and put it in with your returning items. We will refund the sums paid for the goods delivered to you as soon as possible. If so requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given.  All returned goods must be unused and in a saleable condition, we reserve the right to deduct a 10% restocking fee. 

 Click here to download our returns form. Simply fill in the returns form and put it in with your order.