Terms and Conditions

These terms and conditions shall apply to all transactions conducted via The Original KLM (HiK9) website www.HiK9.com. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our" and "ours" are references to The Original KLM Ltd.

Notification of changes

We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Brexit Update

Due to Brexit, if you live in the EU/Ireland and order from a UK retailer, your order may be subject to tax and duty fees. We charge your local tax rate on your order upfront and we pay this to the courier directly once we book in your parcel to prevent any delays with customs and you encountering any nasty surprise charges however, DDP (delivered duties paid) is only currently available with DPD, Hermes, DHL and Fedex so if we are unable to ship your order with either of these couriers it may mean we have to send with a different courier that doesn't accept this, if this happens and you are charged tax twice on your order please notify us and we can refund any taxes you have paid directly to us. New changes have now come into place where all goods regardless of value imported into the EU/Ireland will be subject to VAT starting from the 1st July 2021. 

When your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs if you have not already paid us taxes on your order. Unfortunately as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

Goods valued over £130 will also now be subject to duties as well as VAT.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the parcel to HiK9. Unfortunately we can only refund you the value of your order minus any fees we are charged upon return of your order. If the delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

PLEASE NOTE IF YOUR DELIVERY ADDRESS IS A BUSINESS ADDRESS BEING SENT TO THE EU, THE COURIER WILL REQUIRE YOUR VAT AND EORI NUMBER TO BE ABLE TO DELIVER THE GOODS, IF THIS IS NOT PROVIDED YOUR PARCEL WILL BE RETURNED BACK TO US. ONCE THE ORDER IS PLACED PLEASE SEND US AN EMAIL TO INFO@HIK9.COM WITH YOUR VAT AND EORI NUMBER.

Order procedure

To place an order for any goods you should follow the procedures set out on the basket page of the website, it is your responsibility to ensure that all details of any order are complete and accurate.

Placing an order

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Pre order items

If you order any of our products with pre order items please note the full order will be shipped together once the pre order item becomes available. If you require your order shipping separately there will be a postage charge for this, please contact us on info@hik9.com and we can send over an invoice for any extra fees.

Delivery

Goods will normally be delivered within 7 days of us accepting your order. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

Postage and Packing

Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. Click here to find our pricing for shipping or alternatively call the office for a quote.

Payment

Full payment for any goods ordered must be made by credit, debit card, Pay-Pal, cheque or world pay in advance of delivery. Please contact us using the contact form to make payment by credit or debit card.  All prices are in UK pounds sterling.  Please note cheques will be processed as soon as they are received and goods will be sent only once cleared into our account, this also applies to e-cheques using the PayPal system.

Sale Price Adjustment Policy

HiK9 is happy to offer a Sale Price Adjustment on items purchased up to 2 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited in the form of a store credit voucher which will be valid for 12 months on all HIK9 products.

HOW DOES KLARNA WORK?

Please spend responsibly. 18+, T&Cs apply. Tap the link for more info. 

https://www.klarna.com/uk/terms-and-conditions/

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Disclosure: *CA resident loans made or arranged pursuant to a California Finance Lenders Law license.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.
  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

How does Clearpay Work?

Customers must be aged 18 years or over and a resident of England, Scotland or Wales. Clearpay performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Clearpay assigns your Clearpay limit and you can begin shopping immediately.

Clearpay accepts and allocates limits, or declines applications according to their credit policy which includes credit information provided by their partners and it may be that Clearpay have been unable to approve your account if declined. Visit https://help.clearpay.co.uk/hc/en-gb for a comprehensive list of FAQs and consumer terms and conditions. Clearpay’s Privacy Policy can be found here https://www.clearpay.co.uk/en-GB/privacy-policy

Availability

All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given.

Specification

Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.

Colours, Sizes and Measurements

All colours, sizes and measurements shown on the website are approximate.

Pricing

We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Discount Codes

Occasionally we may run discount codes to use on our website, please note only one discount code can be used at a time. Codes can only be applied at check out whilst placing your order, they can not be applied and refunded after you have placed the order.

Refund Policy

All goods are delivered with an unconditional 28-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at info@Hik9.com or write to us within 28 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given.  All returned goods must be unused and in a saleable condition, we reserve the right to deduct a 10% restocking fee.

Faulty

Damaged Goods If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact The Original (KLM) Ltd within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid. Returns All goods which you intend to return must be kept in good condition whilst in your possession.

Our Details

Goods supplied from The Original KLM website are supplied by: The Original KLM Ltd, Unit 4A, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB. Email: info@hik9.com Telephone: 0161 660 5668 or its partners.  Items supplied by 3rd parties shall be subject to their manufactures terms & conditions.

Complaints

In the event of any complaint arising from your use of the website please contact us at this address.

Note

These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.

Privacy Policy

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Privacy

We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer

We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. The Original KLM does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.

Links to other sites

Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.

Cookies

Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Monitoring of site

In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.

Shipping

Delivery costs are calculated using a weight system, therefore, if you are purchasing more than one item from us you will only pay delivery once on the combined weight of your package.  We use a 48 hour courier service Monday to Friday but can make arrangements for goods to be delivered next working day or on a Saturday for a surcharge, please use the contact form or call us on 0161 660 5668 to discuss your requirements.

Please note that our delivery prices are to mainland UK only, not including some parts of Scotland, Highlands & Islands.  If you require delivery outside of mainland UK or are unsure if your area comes within our delivery zone please use the contact form to tell us which item you require and where you would like it to be delivered to and we will endeavour to provide you with a competitive price.  Alternatively you can make your own arrangements to have your goods collected by a courier of your choice, please not we will require a small charge for packaging and notice of the intended collection details.

If you have not received your order in the time stated, then please email us on info@hik9.com with your name and order number for a quick response.  We try to keep the delivery time as accurate as possible however this is only an estimated time and products can arrive sooner or later than expected.  Occasionally delays in delivery can occur.  As we use third party transport, these are usually beyond our control and therefore we cannot accept any responsibility or be held responsible for any costs incurred.

When signing for goods please note that it is important that you check the contents for any damage as we cannot be held responsible for damaged goods that have been signed for as received in good condition.  If it is not possible or not appropriate to check the contents of the parcel on receipt then when signing, you must state ITEM UNCHECKED.  If you request that your goods be left without signature we cannot guarantee that the carriers will leave goods without a signature.  If this is the case, they will leave a card requesting the customer contact them with a date when a signature can be obtained.  If, at the customer's request, the carriers do leave the goods without a signature, then the customer must take full responsibility for any subsequent loss or theft of the goods. We ask that any discrepancies are reported to us within 48 hours of receipt of the goods. Our site permits you to give an alternative address for delivery, however, you accept full responsibility for items delivered this way.