Returns Form

 

Returns & Refunds

You have 28 days from delivery to return goods for a refund, in addition to your statutory rights under the Consumer Contracts Regulations 2013.

You are responsible for return postage costs unless the item is faulty or incorrect.

Returned goods must be unused, in their original packaging, and in saleable condition.

We reserve the right to deduct up to a 20% restocking fee if items are returned damaged or incomplete. In some cases, depending on the condition of the returned item, a refund may not be possible. If this applies, you will be contacted regarding having the item returned to you.

Please note that items purchased as part of a sale or promotion are final sale and cannot be returned for a refund or exchange. This does not affect your statutory rights in relation to faulty or incorrectly supplied goods.

Refunds will be issued to your original payment method within 30 days of receipt.

✏️ HiK9 Returns / Exchange Form

Please include this in note form inside your return parcel.
(Write clearly in BLOCK CAPITALS)

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Name: ___________________________________________

Order Number: ___________________________________

Email Address: ___________________________________

Phone Number: ___________________________________

Address:

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Item(s) Being Returned:

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Reason for Return:
☐ Wrong size
☐ Not as expected
☐ Faulty / damaged
☐ Ordered by mistake
☐ Other (please specify): _______________________________

Would you like:
☐ Refund
☐ Exchange (please specify size/colour): __________________

Additional Notes (optional):

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Return Address:
The Original HiK9 Ltd
Unit 4A, J2 Business Park
Bridge Hall Lane
Bury, BL9 7PB
United Kingdom